ABOUT US
At South Staffs Water (incorporating Cambridge Water Company) we are committed to providing you with high quality water, exceptional levels of service and great value for money.
About us
South Staffs Water supplies high quality drinking water to around 1.5 million people and approximately 35,000 commercial customers across the South Staffordshire and Cambridge Regions.
The Company consistently achieves its twin objectives of delivering high levels of customer service and low charges.
Household customers have some of the lowest bills in England and Wales, while benefiting from the highest levels of customer service, as measured by our regulator Ofwat.
Excellent water quality
- We are committed to delivering some of the highest quality water in the UK – every time you turn on your tap
Secure and reliable water supplies
- A key priority is making sure water is there when you need it. We invest in our pipe work, treatment processes and new technology to make sure our water supply is as reliable as it can be.
- We also look way off into the future to understand demand for water, and actively encourage customers to reduce the amount of water they use to help preserve our precious resource.
An excellent customer experience
- Providing a quality water supply is a given, but so too is the service that our customers expect from us. We were ranked first in the water industry’s league table for the three years to 2013/2014 and remain committed to improving our customer service
- We think any queries you have should be resolved quickly and efficiently
- We’re also developing digital communications, such as this website, to help customers self-serve and manage their accounts online
Caring for the environment
- We are dedicated to protecting our environment. We do this through increasing our biodiversity commitments, minimising our carbon footprint, reducing leakage and encouraging greater water efficiency.
Affordable bills
- We’re committed to reducing customer bills over the next five years and helping customers who struggle to pay their water bill.
Careers
Commitment, hard work and pride in the work you do is vital for us to maintain our reputation for providing excellent customer service and high quality drinking water to the 1.5 million people across our supply area. We strive to create a working environment where everyone is able to reach their potential and can contribute to the full in order to maximise our company performance.
We offer a variety of exciting career opportunities, with options including engineering, operations, administration and management. South Staffordshire Plc. employs over 2,000 people with broader prospects available for career development across the wider group.
Being part of South Staffs Water you have access to a range of rewarding and fulfilling benefits, from discounts and offers to help and support for your health and wellbeing.
